Case studies
Production AI inside real businesses.
Each engagement starts with a specific workflow and ends with a client-owned system. Industries and details are described faithfully; company names are withheld unless we've published with permission.
Regional insurance carrier
Claims triage that cites the policy in plain English
A multi-state property and casualty insurer was losing adjuster time to manual policy lookups. Rowbase built a source-grounded assistant that triages first-notice-of-loss submissions against the right policy language, with the exact clause attached to every answer.
Mid-market private equity firm
Diligence Q&A grounded in the actual data room
A growth-stage PE firm running 8–12 concurrent diligences wanted partners to get unblocked at 11pm without paging an associate. Rowbase built a deal-scoped assistant that answers questions from the live data room and drafts first-pass deal memos in the firm's voice.
B2B SaaS company
A support copilot that knows the product as well as your tenured reps
A vertical SaaS company with a complex product was watching ticket volume outpace headcount. Rowbase built a support copilot grounded in product docs, prior ticket resolutions, and engineering changelogs — so newer reps can answer like senior ones, and senior reps spend their time on the genuinely hard tickets.
Professional services firm
Proposal review that catches the things the partner would catch
A multi-office professional services firm was sending proposals that occasionally undercut pricing, missed required compliance language, or contradicted recent legal guidance. Rowbase built a proposal review agent that reads every outgoing SOW against the firm's standards before it leaves the building.
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