Privacy Policy

Last updated: March 29, 2026

Rowbase, Inc. ("Rowbase," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using Rowbase, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

1. Information We Collect

Information you provide to us

We may collect information that you voluntarily provide when you register for an account, use our services, or contact us. This may include:

  • Name, email address, and other contact information
  • Account credentials
  • Billing and payment information
  • Data you upload to the platform (e.g., product catalogs, spreadsheets, CSV files)
  • Communications you send to us (e.g., support requests, feedback)

Information collected automatically

When you access our services, we may automatically collect certain information, including:

  • IP address and general location data
  • Browser type, operating system, and device information
  • Pages viewed, links clicked, and other usage data
  • Cookies and similar tracking technologies

Information from third parties

We may receive information about you from third-party services you connect to Rowbase, such as authentication providers or integrated platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services
  • To process your data as part of the Rowbase platform (e.g., catalog auditing, data transformation)
  • To communicate with you, including responding to support requests and sending service-related notices
  • To improve and personalize your experience with our services
  • To monitor and analyze usage trends and preferences
  • To detect, prevent, and address fraud, abuse, or technical issues
  • To comply with legal obligations and enforce our terms

3. Data You Upload

Rowbase processes data that you upload to the platform on your behalf. We treat your uploaded data as confidential and only process it as necessary to provide our services to you. We do not sell your uploaded data or use it for advertising purposes.

You retain all rights to the data you upload. We act as a data processor with respect to the data you provide for processing through our services.

4. Analytics

We may use third-party analytics services (such as Google Analytics or similar tools) to help us understand how our services are used. These services may collect information about your use of our website and services, including your IP address, browser type, and pages visited. This information is used to analyze trends, administer the site, and gather demographic information.

5. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you interact with our services. You can control cookies through your browser settings, though disabling cookies may affect the functionality of our services.

6. Disclosure to Third Parties

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers: With trusted third-party vendors who assist us in operating our services (e.g., hosting, payment processing, analytics), subject to confidentiality obligations
  • Legal requirements: When required by law, regulation, legal process, or governmental request
  • Safety and enforcement: To protect the rights, property, or safety of Rowbase, our users, or the public, and to enforce our terms of service
  • Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as part of that transaction

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, or to enforce our agreements. When your information is no longer needed, we will delete or anonymize it in accordance with our internal data retention policies.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information, subject to certain exceptions
  • Opt-out: Unsubscribe from marketing communications at any time by using the unsubscribe link in our emails
  • Data portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at the address below.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date above. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Rowbase, Inc.
Email: privacy@rowbase.com